When a payment of fee is made, the fees paid in advance is retained by Filings First in a client account. Filings First will earn the fees upon working on a client’s matter. During an engagement, Filings First earns fee at different rates and different times depending on the completion of various milestones (e.g., providing client portal access, assigning relationship manager, obtaining DIN, Filing of forms, etc.,). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can’t refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, Filings First shall be liable to refund only up to the fee paid by the client.

Factors Outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Filings First service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Filings First does not guarantee the results or outcomes of the services rendered by our Associates on Nearest Expert platform, who are not employed by Filings First. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.

Force Majeure

Filings First shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).

Cancellation Fee

Since we’re incurring costs and dedicating time, manpower, technology resources and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by Filings First – not changes to your situation or your state of mind. In case you require us to hold the processing of a service, we will hold the fee paid on your account until you are ready to commence the service.

Before processing any refund, we reserve the right to make best effort to complete the service. In case, you are not satisfied with the service, a cancellation fee of 25% + earned fee + fee paid to government would be applicable.

Termination Of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Application means the software program provided by the Company downloaded by You on any electronic device, named Filings First’s
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Filings First’s 615/22, 4th Cross Road, Behind IIMB, Bannerghatta Main Road, Raghavendra Colony, Bilekahalli, Bengaluru, Karnataka 560076.
• Services refer to the items offered for sale on the Service.
• Orders mean a request by you to purchase the services from Us.
• Service refers to the Application or the Website or both.
• Website refers to Filings First’s, accessible from https://filingsfirst.com/
• You refer to the individuals / Companies accessing or using the Service.

Contact Us

If you have any questions or queries, please contact us:

• By email: support@filingsfirst.com
• By phone number: 9008476666